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A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?
B. It will depend on the time when the account was last synchronized.
C. It will depend on the POP settings of the email server.
D. There is no off-line mode for email.
An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?
B. MSCONFIG
C. Disk Management
D. Administrative Tools
Which of the following common security threats could be occurring when a user calls and requests his co-worker's password?
B. Spyware
C. Phishing
D. Social engineering
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem
An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this?
B. Task Scheduler
C. Task Manager
D. System Configuration
Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?
B. Add/Remove Programs
C. Programs and Features
D. Administrator Tools
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?
B. Dead pixels
C. Dropped in shipping
D. Incorrect installation
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?
B. Adjust power settings
C. Replace the wireless card
D. Install a higher capacity battery
Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?
B. iTunes
C. Safari
D. Bluetooth
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
B. Power supply testers
C. Cable testers
D. Pliers
Which of the following utilities will display a listing of active IP ports on the computer being tested?
B. PING
C. IPCONFIG
D. TRACERT
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?
B. KILL
C. SHUTDOWN
D. DEL
When securing a small office home office (SOHO) that has empty cubicles with unused network ports, which of the following can be used to secure ONLY the unused ports?
B. Disable the ports on the router or switch.
C. Power down the router when it is not being used.
D. Disable DNS on the network.
New smart phones have features that allow them to be backed up to a remote location. Of which of the following is this an example?
B. iOS
C. iCloud
D. App Market
Which of the following should a technician do LAST after cleaning up a virus infection?
B. Update antivirus software
C. Schedule scans and updates
D. Educate the end user
A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?
B. Remote Desktop Users
C. Administrator
D. Power User
A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).
B. Defragment the hard disk.
C. Run antivirus updates.
D. Run Windows updates.
E. Configure the firewall to access the Internet.
A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?
B. Turn off the computer using the power switch.
C. Unplug it from the network.
D. Run an antivirus update and then a full scan.
Which of the following is the BEST definition of what an accelerometer does?
B. Calculates the rotation of a device
C. Measures velocity in a given direction
D. Makes the device run with more speed
Which of the following are examples of physical security? (Select TWO).
B. Anti-virus
C. Encryption
D. Firewalls
E. Locked doors
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